Privacy Policy

At TRIV.AL, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our card game platform.

1. Information We Collect

1.1 Information You Provide

• Account registration information (email, username, password)
• Profile information (display name, avatar)
• Payment information (processed by third-party providers)
• Communications with our support team
• User-generated content (chat messages, room names)

1.2 Information We Collect Automatically

• Device information (device type, operating system, browser)
• Usage data (game sessions, features used, time spent)
• Technical data (IP address, device identifiers, crash reports)
• Performance analytics and error logs

2. How We Use Your Information

We use your information to:

• Provide and maintain our gaming services
• Process subscriptions and transactions
• Communicate with you about your account and our services
• Improve our games and develop new features
• Ensure fair play and prevent cheating or abuse
• Comply with legal obligations and enforce our Terms of Service
• Protect the security and integrity of our platform

3. Children's Privacy (COPPA Compliance)

TRIV.AL is designed to be safe for users of all ages, including children under 13. We are committed to protecting children's privacy and complying with the Children's Online Privacy Protection Act (COPPA).

3.1 Information Collection from Children

For children under 13, we only collect information necessary to provide our service:

• Device-based identifiers for game progress and account management
• Gameplay data necessary for game functionality
• Technical information required for service operation

3.2 Parental Rights

Parents and legal guardians have the right to:

• Review personal information collected from their child
• Request deletion of their child's personal information
• Refuse to permit further collection of their child's information

To exercise these rights, contact us at privacy@triv.al.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Cloud hosting and infrastructure providers
• Payment processors (Apple App Store, Google Play Store)
• Analytics and performance monitoring services
• Customer support platforms

4.2 Legal Requirements

We may disclose your information when required to:

• Comply with applicable laws, regulations, or court orders
• Protect the rights, property, or safety of TRIV.AL, our users, or others
• Investigate or prevent fraud, security issues, or technical problems
• Enforce our Terms of Service or other agreements

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure development practices and code reviews
• Incident response procedures for potential breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format

6.2 Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent

6.3 Marketing Communications

You can opt out of promotional communications by:

• Following unsubscribe links in our emails
• Adjusting notification settings in your account
• Contacting us directly at privacy@triv.al

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and resolve disputes
• Improve our services and develop new features
• Prevent fraud and ensure platform security

When you delete your account, we will delete or anonymize your personal information within a reasonable time, except where retention is required by law.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Privacy concerns: privacy@triv.al
• General inquiries: support@triv.al
• Legal matters: legal@triv.al